Shipping Terms and Conditions

Shipping Information:

Orders normally ship within 2-3 business days. Fountains Ship within 7-10 business days.

Refund, Returns and Cancellation Policies:

Returns, please call us at 1-888-965-9655 to get a return authorization number if you need to return a part. Returns are subject to a 20% restocking fee and shipping back to The Fountain Guys is the responsibility of the purchaser. Knowing the difficulty in determining the size fountain you want from pictures, we extend to our customers the comfort that if for any reason you feel the RHP doesn't live up to our quality and performance claim, feel free to send it back within 14 days for a refund. Return Shipping Costs are the responsibity of the purchaser. All RHP Series Fountains carry a One Year Limited Warranty.

Note: The original pump, wire and attached waterproof splice must be returned, in its entirety for pump warranty consideration, any deviation from this requirement will void all warranties.